• Login
NORVANREPORTS.COM |  Business News, Insurance, Taxation, Oil & Gas, Maritime News, Ghana, Africa, World
  • Home
  • News
    • General
    • Political
  • Economy
  • Business
    • Agribusiness
    • Aviation
    • Banking & Finance
    • Energy
    • Insurance
    • Manufacturing
    • Markets
    • Maritime
    • Real Estate
    • Tourism
    • Transport
  • Technology
    • Telecom
    • Cyber-security
    • Cryptocurrency
    • Tech-guide
    • Social Media
  • Features
    • Interviews
    • Opinions
  • Reports
    • Banking/Finance
    • Insurance
    • Budgets
    • GDP
    • Inflation
    • Central Bank
    • Sec/Gse
  • Lifestyle
    • Sports
    • Entertainment
    • Travel
    • Environment
    • Weather
  • NRTV
    • Audio
    • Video
No Result
View All Result
No Result
View All Result
NORVANREPORTS.COM |  Business News, Insurance, Taxation, Oil & Gas, Maritime News, Ghana, Africa, World
No Result
View All Result
Home Reports Banking/Finance

KPMG 2020 Banking Industry Customer Experience Survey

5 years ago
in Banking/Finance, Reports
1 min read
0 0
0
KPMG - norvanreports

KPMG - norvanreports

160
VIEWS
Share on FacebookShare on TwitterShare on Linkedin

RelatedPosts

Crypto Outpaces Traditional Finance: Fastest Growing Companies of 2025

Nigerian Inflation Quickens for the First Time in Three Months

Premier League: Man Utd held by Brentford as Tottenham, Villa win in top four chase

Customers are the fuel that feed the engine of banks – from balance sheet stability to profitable growth and long term sustainability. More than ever before, getting customer experience right creates an enduring competitive advantage not just for banks but all service providers whether in private or public sector.

For financial services providers, it is a critical success factor, especially in this new reality and going forward.

COVID-19 has disrupted businesses and their operating models. However, customers’ expectations regarding service experience remains undisrupted. Banks must do more to meet the heightened customer experience expectations.

It is in this light that the KPMG 2020 Retail Banking Customer Experience Survey for Ghana was conducted to provide insights for banks.

– Anthony Sarpong, Senior Partner, KPMG in Ghana.

KPMG 2020 Customer Experience Survey Ghana Retail Banking Insights by Fuaad Dodoo on Scribd

Source: KPMG
Via: norvanreports
No Result
View All Result

Highlights

Shoprite to Exit Ghana and Malawi Sharpening Focus on Core South African Market

Gold Fields Forecasts Total Gold Production of 2.4 Million Ounces for 2025

Gold Fields Projects 236% Rise in H1 Profit on Strong Output and Record Gold Prices

Price, Power, and Policy: A Legal and Economic Examination of the DSTV Pricing Dispute in Ghana

GCB Bank Honoured for Excellence in Project Delivery at 2025 PMEA

Top 10 African Countries With The Highest Borrowing Costs in 2025

Trending

Features

Lewis Hamilton’s Future at Ferrari in Question After Tough Hungarian GP

August 5, 2025

Lewis Hamilton's Future at Ferrari in Question After Tough Hungarian GP Lewis Hamilton's tumultuous start at Ferrari...

Transfer DealSheet: Latest on Benjamin Sesko, Nicolas Jackson and More

August 5, 2025

Gov’t Targets 650,000 Tonnes of Cocoa Production for 2025/26 Crop Season, Eyes 1 Million Tonne Output in the Long-term 

August 5, 2025

Shoprite to Exit Ghana and Malawi Sharpening Focus on Core South African Market

August 5, 2025

Gold Fields Forecasts Total Gold Production of 2.4 Million Ounces for 2025

August 5, 2025

Who we are?

NORVANREPORTS.COM |  Business News, Insurance, Taxation, Oil & Gas, Maritime News, Ghana, Africa, World

NorvanReports is a unique data, business, and financial portal aimed at providing accurate, impartial reporting of business news on Ghana, Africa, and around the world from a truly independent reporting and analysis point of view.

© 2020 Norvanreports – credible news platform.
L: Hse #4 3rd Okle Link, Baatsonaa – Accra-Ghana T:+233-(0)26 451 1013 E: news@norvanreports.com info@norvanreports.com
All rights reserved we display professionalism at all stages of publications

No Result
View All Result
  • Home
  • Business
    • Agribusiness
    • Aviation
    • Energy
    • Insurance
    • Manufacturing
    • Real Estate
    • Maritime
    • Tourism
    • Transport
    • Banking & Finance
    • Trade
    • Markets
  • Economy
  • Reports
  • Technology
    • Cryptocurrency
    • Cyber-security
    • Social Media
    • Tech-guide
    • Telecom
  • Features
    • Interviews
    • Opinions
  • Lifestyle
    • Entertainment
    • Sports
    • Travel
    • Environment
    • Weather
  • NRTV
    • Audio
    • Video

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
NORVANREPORTS.COM | Business News, Insurance, Taxation, Oil & Gas, Maritime News, Ghana, Africa, World
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.