MTN to close service centers amid covid-19 omicron surge
Telecom giant MTN, has announced the closure of its offices and customer service centers across the country from 29th December, 2021 to January 3rd, 2022.
The move is part of the company’s measures to stem the spread of the covid-19 pandemic and the increasing spread of the omicron virus.
“The closure of the Service Centres is part of broader measures taken by the business to stem the spread of the COVID-19 pandemic especially in the wake of the new Omicron variant, which has been proven to have a higher transmissibility rate,” MTN said in a statement.
The Chief Customer Care Officer, Jemima Kotei Walsh, noted that, customers should make use of their digital platforms during the period, although their field teams made up of retail vendors and MoMo agents across the country will be operating and providing additional support.
“The business will use this opportunity to encourage customers to use our digital channels during the period of the closure of the shops.
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“The channels include the company’s Official Social Media Handles namely; Twitter: @MTNGhana or @AskMTNGhana; Facebook: MTNGhana, WhatsApp:0554300000 and 0555300000. Customers may also call MTN’s toll free number 100. MyMTN App and Ayoba are additional apps that can be used during and after this period”.
“In addition to these channel, field teams made up of retail vendors and MoMo agents across the country will be operating and will provide additional support”, added the statement.
Meanwhile, COVID-19 infections are increasing in Ghana, with 1,324 new infections reported in the last few days.
The total active cases as reported by the Ghana Health Service on Monday (December 27, 2021) was 6,361.
There have been 137,760 confirmed infections and 1,277 coronavirus-related deaths reported in the country since the pandemic began.
The average number of new infections reported each day in Ghana has risen by more than 350 over the last 3 weeks, 37 percent of its previous peak.
