ECG Introduces Zeals Billing Platform to Enhance Revenue Assurance and Transparency
Ghana’s state-owned power distributor, the Electricity Company of Ghana (ECG), has rolled out a new billing platform dubbed Zeals as part of a broad reform agenda aimed at improving operational efficiency, tightening revenue controls, and restoring commercial viability.
Energy and Green Transition Minister, John Jinapor, disclosed the development during the Government’s Accountability Series at the Jubilee House on Wednesday, July 16. He said the new system replaces what he described as a legacy platform riddled with “irregularities” and incapable of supporting a modern revenue management framework.
“When we assumed office, we realised that the billing system was not fit for purpose. There were a lot of irregularities, and I am happy to note that ECG has successfully transitioned to a new billing system called Zeals,” Mr Jinapor stated.
The new digital infrastructure is expected to modernise ECG’s commercial operations and enhance transparency across its revenue chain. In addition to the system overhaul, the government has directed ECG to implement a cash water flow mechanism and migrate to a single treasury account at Ghana Commercial Bank, aligning with efforts to centralise financial management and reduce leakages.
“I am happy to announce that all these directives have been complied with,” the Minister noted.
The reforms appear to be yielding early results. According to Mr Jinapor, ECG’s monthly revenue collections have risen markedly, recording a year-on-year increase of 47.3%—a rare uptick for a utility long plagued by inefficiencies, mounting debts, and technical losses.
“ECG’s monthly revenue is witnessing some significant increase, and this increase represents about a 47.3% increase as compared to the same period last year,” he revealed.
Still, Mr Jinapor warned that despite the revenue gains, structural challenges persist. Ghana’s electricity sector continues to face financial stress, with legacy debts, tariff misalignments, and underinvestment in infrastructure weighing heavily on long-term sustainability.
“Because of the huge challenges and the debt that we encountered, we need to pursue additional policy measures to ensure that we put the power sector on track,” the Minister said.
The latest initiatives form part of a broader effort by the government to reposition ECG as a commercially sound utility capable of delivering reliable power while gradually weaning itself off public bailouts. However, analysts say sustained improvement will require consistent regulatory support, cost-reflective tariffs, and continued investment in transmission and distribution infrastructure.
