First National Bank moves to resolve post-transactional debit issues of customers

First National Bank moves to resolve post-transactional debit issues of customers

First National Bank (Ghana), says it has taken note of complaints made by customers with regards to changes in their account balance.

According to the South African-owned bank, the changes in account balances as reported by customers is as a result of an exchange rate adjustment exercise carried out by the bank in December 2022 and early January 2023.

“About a week ago, First National Bank embarked on an exercise to resolve and reconcile debit card transactions carried out in December 2022 and early January 2023.

“This exercise required some exchange rate adjustments to customer balances with subsequent debits for transactions done on binance.com,” said the statement.

“We have received a number of complaints about the foreign exchange adjustments and their effects on account balances involved,” further read statement.

According to First National Bank, it has commenced processes with its payment gateway partner, Visa, to address the concerns raised by customers.

“We reaffirm our commitment to help all our cherished customers with a better banking experience and assure the general public that we are working with all stakeholders to bring this issue to an amicable resolution,” the bank noted.