From Loss to Profit: How CalBank Pulled Off a Remarkable Comeback
- Digital Banking, Smart Moves & Big Wins – CalBank’s 2024
CalBank PLC (GSE: CAL) has emerged from a turbulent financial period with a striking turnaround in its 2024 audited financial results, signaling not only its resilience but also a potential playbook for indigenous banks navigating Ghana’s challenging macroeconomic environment.
From Crisis to Recovery
The Ghanaian banking sector has been under siege in recent years, battered by the aftermath of the Domestic Debt Exchange Programme (DDEP) and the Government of Ghana Eurobond Restructuring Exchange Programme (GGERP). These policies led to massive impairments on financial institutions’ investment portfolios, forcing many banks into capital preservation mode.
For CalBank, 2023 was a year to forget, marked by a GHS 946.2 million loss as impairment provisions weighed heavily on earnings. However, 2024 has brought a dramatic shift, with profit before tax surging to GHS 414.2 million a stunning reversal from the previous year’s losses.
The key to this transformation? Strategic restructuring, aggressive cost management, and a pivot towards digital banking and retail deposit growth.
A Strategic Overhaul
CalBank’s resurgence can largely be attributed to a multi-pronged approach aimed at optimizing revenue streams while strengthening risk frameworks.
- Net Interest Income (NII): At GHS 455.3 million, interest earnings have shown a modest recovery, restrained by past impairments. The bank’s focus on improving its cost of funds and shifting towards a retail-heavy deposit mix has cushioned the effects of Ghana’s uncertain monetary policy environment.
- Net Fees and Commission Income: Rising 55.7% to GHS 179.6 million, this growth is a direct result of enhanced digital banking utilization, signaling a shift from traditional brick-and-mortar revenue drivers.
- Non-Performing Loan (NPL) Recovery: The bank clawed back GHS 792 million in previously impaired loans, largely from the hospitality, construction, and services sectors—a significant victory in an era where NPLs remain a thorn in the side of many Ghanaian banks.
- Deposit Growth: A 29% increase to GHS 9.6 billion underscores market confidence in the bank’s strategic pivot towards low-cost savings and current accounts.
Digital Banking and the Future of Retail Finance
A critical component of CalBank’s success has been its growing embrace of digital banking and financial inclusion strategies. By expanding its agent banking network to over 2,200 agents, the bank has deepened its footprint in previously underserved communities.
This shift aligns with a broader trend in Africa’s banking landscape, where mobile and agency banking are rapidly becoming primary drivers of financial services penetration.
With customer transaction volumes surging, CalBank’s digital transformation appears to be paying dividends. However, the challenge now is sustaining this momentum while ensuring cybersecurity, regulatory compliance, and seamless integration of digital services into the broader banking framework.
What’s Next for CalBank?
Looking ahead, CalBank’s five-year strategy positions it to compete among Ghana’s top-tier financial institutions. CEO Carl Asem remains optimistic:
“2024 was a defining year for CalBank, marking a significant turnaround in our financial performance. The disciplined execution of our strategy has resulted in a strong recovery, improved financial health, and a positive outlook for the future.”
The bank’s three core priorities for 2025 and beyond include:
- Retail Expansion: Strengthening its nationwide presence while expanding its digital-first banking approach.
- Broad-Based Deposit Growth: Focusing on low-cost current and savings accounts to build a sustainable deposit base.
- Enhanced Risk Management: Strengthening internal risk frameworks to safeguard against future macroeconomic shocks.
A Template for Other Ghanaian Banks?
CalBank’s ability to stage a comeback offers valuable insights for the Ghanaian banking sector at large. The road ahead remains fraught with risks, particularly as inflationary pressures and exchange rate volatility continue to shape Ghana’s economic outlook.
However, the bank’s experience suggests that with agile leadership, a focus on digital banking, and a commitment to retail expansion, recovery is possible—even in the most challenging of economic conditions.
With a revitalized balance sheet and renewed market confidence, the question now is whether CalBank can sustain this growth trajectory and cement its place among Ghana’s banking elite.
The retail banking is the trick. infact when I saw a retail banker around Madina last year, I was confused, being a custyof Carl Bank.
Now I understand the strategy.
Proud to be a Carl Bank customer.
God bless Carl Bank to aim at the sky as not the limit but the beginning.