PURC instructs ECG to compensate customers over challenges with prepayment vending system
The Public Utilities Regulatory Commission (PURC) has instructed power distribution company, the Electricity Company of Ghana (ECG) to compensate its customers who have been affected by the prevailing challenges with the prepayment vending system.
The directive to the ECG, the regulator asserts, is in compliance with the law and a demonstration of good customer service.
“In light of the breach of ECG’s statutory obligations specifically sections 11 and 12(1) and (2) of the Public Utilities Act, 1997, (Act 538) and Regulations 41 and 45 of the Public Utilities Regulatory Commission (Consumer Service) Regulations, 2022 (LI 2413), the Commission hereby orders ECG to pay compensation to the affected customers,” stated the PURC in a statement signed by its Executive Secretary, Dr. Ismael Ackah.
For about a week now, many ECG customers across the country have had to queue at vending centres in search of credit for their meters in order to use electricity.
While the situation has improved, it is yet to abate. Some customers have complained about the adverse effects of the vending challenge on their businesses, especially restaurants and other eateries.
The PURC has therefore urged the ECG to pay compensation to the affected customers as follows:
The utility regulatory body said the compensation should cover the period October 1 to 7, 2022.
Read details of the statement by the PURC:
Regulatory Order to ECG_221004_180752 by Fuaad Dodoo on Scribd
