Ghana Warns of Rising Google Maps Brand Impersonation Scams
The Cyber Security Authority (CSA) has issued a public alert warning of a surge in online scams involving the impersonation of well-known brands through Google Maps and search engine listings.
According to the regulator, cybercriminals are creating fake business profiles or manipulating search results to divert consumers to fraudulent phone numbers, websites and addresses. Brands targeted include fast-food chains, electronics firms and courier services, with scammers posing as customer service agents to trick victims into disclosing one-time passwords (OTPs) and PINs, enabling theft from mobile money wallets or fraudulent payments.
The CSA said the fraudulent listings often appear at the top of search results, sometimes as paid adverts, increasing the risk that consumers will contact impostors instead of legitimate businesses.
The authority urged the public to verify contact details directly on official websites rather than relying solely on Google Maps or Search, and to avoid sharing sensitive information online. It also advised businesses to monitor their online presence closely, proactively share verified contact information and acquire official toll-free numbers to mitigate impersonation risks.
The warning follows rising complaints of brand impersonation fraud in Ghana, where digital platforms and mobile money services are integral to commerce. The CSA operates a 24-hour incident reporting centre for victims of cybercrime and urged both individuals and institutions to report suspicious activity promptly.
