MTN’s decision to close service centers prudent, says Advocacy group
Kwasi Adomako, Coordinator of international non-profit advocacy group, CAS International, says MTN’s decision to close service centers across the country is prudent.
His assertion comes after the telecom giant on Monday, announced the closure of its offices and customer service centers across the country from 29th December, 2021 to January 3rd, 2022.
The move, MTN noted is part of measures to stem the spread of the covid-19 pandemic and the increasing spread of the omicron virus.
He noted that, MTN is doing a good thing by putting their customers first over profit and the fact that they [MTN] have chosen to close their centers to allow their staff who are feeling unwell to be able to recover.
“MTN is trying to put people over profit and ensuring that of course if they open their call service centers, they are going to get money and one of the the reason businesses exist is to make money, that is their priority and maybe serving the needs of customers, but if this peak season where people would be able to go the malls and enter MTN service centers and have their services, buy new phones and other things, but MTN decides that look we have to close for this period and allow the people who are not feeling well to be able to recover, I think its not bad.
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“Another thing is this, there is also alternative arrangement for people who want to do business with the ATM. In the past there was no ATM, and we had to wait for a bank to open before you can can be able to get money and now times have changed, wherever you are there is ATM even if the bank closes over the weekend. Let’s know that the banks have closed on Friday and will reopen tomorrow which is five days and I think if MTN is doing so, its not anything unusual”, he said.
Meanwhile, the Chief Customer Care Officer, Jemima Kotei Walsh, noted that, customers should make use of their digital platforms during the period, although their field teams made up of retail vendors and momo agents across the country will be operating and will provide additional support.
“The business will use this opportunity to encourage customers to use our digital channels during the period of the closure of the shops.
“The channels include the company’s Official Social Media Handles namely; Twitter: @MTNGhana or @AskMTNGhana; Facebook: MTNGhana, WhatsApp:0554300000 and 0555300000. Customers may also call MTN’s toll free number 100. MyMTN App and Ayoba are additional apps that can be used during and after this period”.
“In addition to these channel, field teams made up of retail vendors and momo agents across the country will be operating and will provide additional support”.
