Kotoka International Airport achieves Level 1 Customer Experience Accreditation
Kotoka International Airport has earned Level 1 recognition from the Airports Council International (ACI) Customer Experience Accreditation program.
The ACI program, tailored for airports and exclusive to ACI member-airports, focuses on enhancing customer experiences globally.
Its primary aim is to help airports improve their operations to meet the evolving expectations of travelers, ultimately boosting customer satisfaction.
The accreditation program consists of five levels that guide airports in managing customer experiences. This approach assists airports in identifying short- and long-term strategies to advance through the levels of accreditation.
The ACI’s recognition underscores our commitment to enhancing customer experiences for our valued travelers.
In response to this achievement, Mrs. Pamela Djamson-Tettey, Managing Director of Ghana Airports Company Limited (GACL), expressed her delight: “GACL is thrilled that Kotoka International Airport has attained Level 1 Accreditation from ACI. GACL has consistently invested in customer experience initiatives to create exceptional journeys for our passengers.
“This accreditation validates our dedication to passenger satisfaction. We will continue our efforts and allocate resources to ensure a pleasant and memorable passenger experience.”
