• Login
NORVANREPORTS.COM |  Business News, Insurance, Taxation, Oil & Gas, Maritime News, Ghana, Africa, World
  • Home
  • News
    • General
    • Political
  • Economy
  • Business
    • Agribusiness
    • Aviation
    • Banking & Finance
    • Energy
    • Insurance
    • Manufacturing
    • Markets
    • Maritime
    • Real Estate
    • Tourism
    • Transport
  • Technology
    • Telecom
    • Cyber-security
    • Cryptocurrency
    • Tech-guide
    • Social Media
  • Features
    • Interviews
    • Opinions
  • Reports
    • Banking/Finance
    • Insurance
    • Budgets
    • GDP
    • Inflation
    • Central Bank
    • Sec/Gse
  • Lifestyle
    • Sports
    • Entertainment
    • Travel
    • Environment
    • Weather
  • NRTV
    • Audio
    • Video
No Result
View All Result
No Result
View All Result
NORVANREPORTS.COM |  Business News, Insurance, Taxation, Oil & Gas, Maritime News, Ghana, Africa, World
No Result
View All Result
Home Business Banking & Finance

25% of Retail Banking Customers Prioritize Quality of Digital Services in Bank Selection – KPMG Survey

8 months ago
in Banking & Finance, Business, Features, highlights, Home, home-news, latest News
1 min read
0 0
0
320
VIEWS
Share on FacebookShare on TwitterShare on Linkedin

25% of Retail Banking Customers Prioritize Quality of Digital Services in Bank Selection – KPMG Survey

The quality of digital services offered by banks has become the primary factor influencing a quarter (25%) of retail banking customers in their choice of bank, according to the KPMG 2024 West Africa Banking Industry Survey.

The survey further revealed that 22% of customers base their decision on the quality of service experience, while another 16% select their banks based on the institution’s image and reputation.

“The growing reliance on technology for online learning and personal development is mirrored in the banking sector, where the quality of digital services emerged as the primary factor influencing retail customers’ choice of bank this year,” the report stated.

Interestingly, factors such as solvency, good corporate governance practices, and financial strength of banks, did not emerge as major considerations for customers when choosing a bank.

According to KPMG, digital platforms are increasingly becoming essential tools for delivering seamless, efficient, and accessible financial solutions that meet evolving customer expectations.

RelatedPosts

Sinner Storms into Beijing Final as Gauff Battles Past Bencic

Alcaraz Triumphs Over Fritz in Tokyo, Secures Eighth Title of the Season

Africa’s Borrowing Costs are too High: The G20’s Missed Opportunity to Reform Rating Agencies

This shift therefore underscores the need for banks to enhance their digital offerings to remain competitive in an era where convenience and user experience drive customer loyalty.

 

Tags: 25% of Retail Banking Customers Prioritize Quality of Digital Services in Bank Selection - KPMG SurveyKPMG SurveyRetail Banking Customers

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

I agree to the Terms & Conditions and Privacy Policy.

No Result
View All Result

Highlights

One in Two Nigerians Live in Poverty: Why Relief Programmes Have Failed

Developing Countries Accuse Rich of Broken Climate Promises at UN

Ghana Urged to Embrace Non-Interest Finance to Drive Inclusive Growth

Finance Minister Welcomes IMF Team for Fifth Review of Ghana’s Programme 

NPP-Linked Patriotic Institute Defends Gold-for-Oil Programme Against IMANI’s “Leakage” Claims

Germany’s RWE Pulls Out of Namibia’s $10 Billion Green Hydrogen Project

Trending

Features

Sinner Storms into Beijing Final as Gauff Battles Past Bencic

September 30, 2025

Sinner Storms into Beijing Final as Gauff Battles Past Bencic Jannik Sinner continued his impressive run at...

Alcaraz Triumphs Over Fritz in Tokyo, Secures Eighth Title of the Season

September 30, 2025

Africa’s Borrowing Costs are too High: The G20’s Missed Opportunity to Reform Rating Agencies

September 30, 2025

One in Two Nigerians Live in Poverty: Why Relief Programmes Have Failed

September 30, 2025

Developing Countries Accuse Rich of Broken Climate Promises at UN

September 30, 2025

Who we are?

NORVANREPORTS.COM |  Business News, Insurance, Taxation, Oil & Gas, Maritime News, Ghana, Africa, World

NorvanReports is a unique data, business, and financial portal aimed at providing accurate, impartial reporting of business news on Ghana, Africa, and around the world from a truly independent reporting and analysis point of view.

© 2020 Norvanreports – credible news platform.
L: Hse #4 3rd Okle Link, Baatsonaa – Accra-Ghana T:+233-(0)26 451 1013 E: news@norvanreports.com info@norvanreports.com
All rights reserved we display professionalism at all stages of publications

No Result
View All Result
  • Home
  • Business
    • Agribusiness
    • Aviation
    • Energy
    • Insurance
    • Manufacturing
    • Real Estate
    • Maritime
    • Tourism
    • Transport
    • Banking & Finance
    • Trade
    • Markets
  • Economy
  • Reports
  • Technology
    • Cryptocurrency
    • Cyber-security
    • Social Media
    • Tech-guide
    • Telecom
  • Features
    • Interviews
    • Opinions
  • Lifestyle
    • Entertainment
    • Sports
    • Travel
    • Environment
    • Weather
  • NRTV
    • Audio
    • Video

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
NORVANREPORTS.COM | Business News, Insurance, Taxation, Oil & Gas, Maritime News, Ghana, Africa, World
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.