Why Airlines Must Deliver Delayed Bags to Passengers’ Addresses in Ghana
If you have arrived at the Kotoka International Airport from a foreign trip and your baggage does not arrive with you, it will be your responsibility to frequent the Kotoka Airport’s Lost and Found Unit until you find it.
Sometimes, you may have to go to the airport more than six times before you can lay hold of your delayed bags. The airline will not reimburse you for the expenses incurred in accessing the delayed bags.
In other jurisdictions, these same airlines will deliver the delayed bags to the passengers’ address at no extra cost and where applicable, provide compensation or reimbursement.
Experience in Ghana
In Ghana, I recall that in January 2017, I arrived from New York with Emirates Airline and my bags got delayed. I had to trek to the airport daily for six days and got the bags on the seventh day.
A nephew had a wedding gown in my luggage. By the time I got the luggage, the wedding was over.
On several occasions, I have had family and friends who arrive at Kotoka Airport without their bags and are continuing their journey to other parts of the country and they either have to cancel or reschedule their flight or stay in a hotel in Accra just to wait for their bags to arrive.
Regardless of how long it takes and the cost incurred by the passengers before getting their bags, the airlines offer no compensation or reimbursement.
Sometimes, getting through over the phone to the Airport’s Lost and Found Office to check whether your bag has arrived is difficult.
