NCA engages Surfline over service outage and subscriber protection
The National Communications Authority (NCA) says it has noticed with concern inquiries by the public regarding the service outage of Surfline Ghana.
According to the NCA in a pressure statement on Thursday, it is aware of the service outage of Surfline Ghana and has as a result, been engaging with the company to offer support to ensure that subscribers involved are protected.
Per the statement, the NCA asserts that it has been engaging Surfline in a bid to help the company to resolve issues containing its indebtedness to its Service Providers, commence the process to initiate bulk-delinking of Surfline SIMs from the Central SIM Database in the event the company fails to resume its operations, among other regulatory measures being implemented.
“As we work for the successful implementation of the above ongoing regulatory measures, the NCA would like to assure the general public, particularly subscribers of Surfline of our sustained commitment to protect the interest of all users of telecommunications services as well as stakeholders within the industry,” the NCA noted.
Surfline, which prides itself as Ghana’s first 4G LTE company that offers fast and reliable internet services, has been hit by serious financial difficulties leaving customers in limbo.
Consequently, the company has shut down its data centre.
Prior to that, the company, which aggressively hit the market with exclusive services and product offerings, also shut down its radio access network, leaving its subscribers dumbfounded.
The action of the company is also said to be a result of serious cost issues.
The industry regulator, National Communications Authority (NCA), confirmed to the Daily Graphic, the dire state of the company and why it is unable to continue with its services.
The NCA director-general, Joe Anokye, said: “So, Surfline actually wrote to us that they shut down their data centre. Prior to that, they informed us that they were shutting down their radio access network because of cost.”
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