NCA takes measures to reduce congestion at SIM card registration centers
The National Communications Authority (NCA) has revealed that it has taken some measures to reduce congestion at the various centers for the SIM card registration exercise.
The NCA added that it has deployed additional registration points to commensurate with the subscriber numbers.
The Authority furthered that, it understands the frustrations and inconvenience of costumers in their bid to complete the second stage of the SIM card registration process.
The NCA made this known in a press statement issued on Friday, January 7, 2022.
“As a result the NCA has been working assiduously with Mobile Network Operators (MNOs) and SIM registration application developer to improve the registration process and mitigate the current challenges,” the statement said.
It further “urged the general public to be patient as these measures are rapidly implemented.”
Meanwhile, Ken Ashigbey, the CEO of Ghana Chamber of Telecommunications has revealed that the software used by the telecommunication companies for the biometric re-registration of SIM cards has developed some challenges.
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Mr. Ashigbey indicated that, the National Communications Authority (NCA) employed a technical partner – KelniGVG – to develop a common platform for the biometric registration.
However, he said the app developed challenges along the line affecting the smooth flow of the exercise.
“The NCA has its technical partner which is KelniGVG, the company has designed the app that’s being used for the biometric registration. There have been some challenges with it in terms of the speed at which this will work and considering the volume that we have,” Ashigbey said.
“The good news is that KelniGVG is developing an update for the app. We know that there’s a new update that is coming and that’ll help resolve some of the challenges including the offline mode of working, so all of that is being done,” he said.
Hundreds of people have continued to be in long queues at the various telecommunication centres to have their SIM cards re-registered through biometric verification.
This comes after the government’s directive for all SIM cards to be re-registered within a period of six months (from October 2021 to March 2022) using the Ghana Card.
