Customer Service Week Celebration: BoG Urges Customers to Utilize Complaints Resolution Mechanism
The Bank of Ghana as part of the global celebration of Customer Service Week 2024, is urging customers of regulated financial institutions to familiarize themselves with its Complaints Resolution Mechanism.
This mechanism the Central Bank asserts, provides structured avenues for lodging complaints regarding the conduct of financial institutions, reinforcing consumer protection in the sector.
The Central Bank in a statement on Friday, noted that it recognizes the pivotal role of customers in the broader financial ecosystem, stating that their trust and confidence are fundamental to maintaining the stability and soundness of Ghana’s banking sector.
In the Bank’s view, the resilience of the economy is intrinsically linked to the strength of the banking system, which is in turn underpinned by customer confidence.
As the central bank and regulator, the Bank of Ghana mandates that institutions maintain the highest standards of customer service, including transparent pricing and full disclosure of product information.
Adherence to ethical standards, professionalism, and relevant rules is expected at all times by the Central Bank to ensure that customers are treated fairly, further bolstering trust in the financial system.
